--- title: Downgrading Your Plan and Its Effects description: When you downgrade your Pass+ plan, the new plan will begin after your current plan ends. Below are the details of what you will lose when downgrading. --- [Skip to content](https://servicehub.passgallery.com/downgrading-your-plan-and-its-effects#main-content) English Show submenu for translations ![Full Logo Black.png\]](https://servicehub.passgallery.com/hs-fs/hubfs/Logos/Full%20Logo%20Black.png?height=40&name=Full%20Logo%20Black.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en) 2. [Account](https://servicehub.passgallery.com/account?hsLang=en) # Downgrading Your Plan and Its Effects ## When you downgrade your Pass+ plan, the new plan will begin after your current plan ends. Below are the details of what you will lose when downgrading. #### **Plan Downgrade Details** ### **Unlimited → Standard** | **Feature Lost** | **Effect** | | --- | --- | | **Storage** | Reduced to **100GB**. Galleries exceeding this limit will be **deleted after 1 week** (oldest galleries first). | | **AI Photo Search for Clients** | Disabled in Client Galleries. | | **Extra Brands** | Only **one** brand will remain. Any additional brands will be removed. | | **Store Commission** | Increases from **6% to 8%** for users using 'Pass+ Collections'. | ### **Standard→ Beginner** | **Feature Lost** | **Effect** | | --- | --- | | **Storage** | Reduced to **20GB**. Galleries exceeding this limit will be **deleted after 1 week** (oldest galleries first). | | **Slideshows** | Still **visible to the photographer**, but hidden from gallery visitors. | | **Blogs** | Unpublished. A **Blog Retention Add-on** is required to keep them online. | | **AI Photo Search** | No longer available for photographers. | | **Free Year of Honeybook** | If you had a **1-year free Honeybook subscription**, it will be **downgraded**. | | **Custom Products** | Any custom products in **Store Pricing** will be turned off. | | **Professional Workflows** | Client Selections, Album Proofing, and Workflow tab photo transfers are disabled. | | **Album Proofing** | Cannot access or send album proofs to clients. | | **Gallery Templates** | Cannot create, edit, or use templates for new galleries. | | **Shipping Rerouting** | Products **cannot** be shipped to the photographer first. | | **Custom Domain** | Custom domain connections are disabled. Any links using the custom domain will no longer be live. Clients must be re-invited or directed to the **Portfolio Page** for access. | | **Video & GIF Integration** | New videos **cannot** be added to galleries, and **GIF upload** is disabled. | | **Pre-Registration** | The **Pre-registration/request access** feature and **Gallery Visitor Boost App** are disabled. | | **Client Selection Workflow** | Client Selections cannot be sent. | | **External Testimonial Integration** | Testimonials **cannot** be linked to third-party platforms. | | **AI Watermark Protector** | AI-enhanced watermark protection is disabled. | | **Brandless Option** | Galleries must **include Pass+ branding** (removal not available). | | **Custom Fonts** | Cannot add custom fonts to **Blogs or Slideshows**. | | **Self-Fulfilled Products** | The **Store** must use a **professional lab** for fulfillment. Self-fulfilled products will become unavailable unless switched to **Lab-Fulfillment**. | | **Personalized Catalogs** | Store products **cannot be turned off** or removed. | | **Multiple Currencies** | Only sales in **USD** are allowed. | | **Commission-Free Sales** | Even with photographer-collected payments, Pass+ will **still collect a commission**. | | **Lightroom Plug-In** | Certain **Lightroom plug-in features** will be limited. See pricing details for specifics. | | **Art Gallery Integration** | Art Galleries cannot be embedded on external websites. | ### **Beginner → Starter** | **Feature Lost** | **Effect** | | --- | --- | | **Storage (Accounts Less Than 6 Months Old)** | Reduced to **10GB**. Galleries exceeding this limit will be **deleted after 1 week** (oldest galleries first). | | **Storage (Accounts more Than 6 Months Old)** | Reduced to **10GB**. Galleries exceeding this limit will be **deleted after 1 week** (oldest galleries first). | | **Logos & Watermarks** | Removed and cannot be re-enabled. | | **Live Chat Support** | Clients **will not** receive support from Pass+ Live Chat. | ### **Starter → Free (0 GB)** | **Feature Lost** | **Effect** | | --- | --- | | **Storage** | Reduced to **0 GB**. All galleries exceeding this limit will be **deleted automatically** (oldest galleries first). | | **Account Access** | Account remains active but with **no storage capacity**. If inactive for more than **30 days**, the account will be **deactivated**. | | **Logos & Watermarks** | Removed and cannot be re-enabled without re-subscribing. | | **Live Chat Support** | Clients **will not** receive support from Pass+ Live Chat. | #### **How to Downgrade Your Plan** 1. Go to **Settings** from the **Main Dashboard**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Mar-29-2025-04-57-11-1423-PM.png?width=688&height=435&name=image-png-Mar-29-2025-04-57-11-1423-PM.png) 2. In the **Plans & Billing** tab, click **Cancel** to downgrade your plan. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Mar-29-2025-04-58-30-5531-PM.png?width=688&height=452&name=image-png-Mar-29-2025-04-58-30-5531-PM.png) 3. Confirm or cancel the change. Your **current plan remains active until the subscription ends**, after which your account will **automatically downgrade**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Mar-29-2025-04-59-49-3654-PM.png?width=688&height=539&name=image-png-Mar-29-2025-04-59-49-3654-PM.png) > **Note:** Be sure to review the limitations before canceling, as downgrading may result in **permanent data loss** (such as deleted galleries). > >   > > If you have any questions or need any additional information, please email *[help@passgallery.com](mailto:help@passgallery.com)* - [General](https://servicehub.passgallery.com/general?hsLang=en) - [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) - [Settings](https://servicehub.passgallery.com/settings?hsLang=en) - [Account](https://servicehub.passgallery.com/account?hsLang=en) - [Troubleshooting](https://servicehub.passgallery.com/troubleshooting?hsLang=en) - [Integrations](https://servicehub.passgallery.com/integrations?hsLang=en) - [FAQs](https://servicehub.passgallery.com/faqs?hsLang=en) - [Galleries](https://servicehub.passgallery.com/galleries?hsLang=en) - [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) - [Pass Classic](https://servicehub.passgallery.com/pass-classic?hsLang=en) - [Partnerships](https://servicehub.passgallery.com/partnerships?hsLang=en) - [Pass Platinum](https://servicehub.passgallery.com/pass-platinum?hsLang=en) - [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # Pass Holdings LLC Copyright © 2026, Pass Holdings LLC