--- title: How do I manage photo download permissions? description: How do I manage photo download permissions? --- [Skip to content](https://servicehub.passgallery.com/how-do-i-manage-photo-download-permissions-#main-content) English Show submenu for translations ![Full Logo Black.png\]](https://servicehub.passgallery.com/hs-fs/hubfs/Logos/Full%20Logo%20Black.png?height=40&name=Full%20Logo%20Black.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en) 2. [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) # How do I manage photo download permissions? This article will guide you through setting up photo download permissions. Please Note: GIF downloads fall under photo download settings and do not require a separate setup. However, unlike photos, GIFs are always downloaded at their original resolution and are not resized based on any photo download settings.   **Adjusting Photo Download Permissions** 1\. Begin by selecting the **Settings** tab in a gallery. You can checkmark to *Allow free High-Res and Web-Size downloads* and click **Settings** to adjust other settings.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-31-4328-AM.png?width=2048&height=798&name=undefined-Jul-28-2026-01-45-31-4328-AM.png)   2\. Checkmark the size you would like to make available (High-Res and/or Web-Size) and use the dropdown to select the types of users that would have permission to download. You have options to allow only the Main Clients to download, both Main Clients and Photographer Invited users to download, or everybody. Please Note: GIFs are always downloaded at the original uploaded resolution and are not resized per any photo download settings.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-33-6402-AM.png?width=1956&height=1248&name=undefined-Jul-28-2026-01-45-33-6402-AM.png) **Allow Specific Amount of High Resolution Downloads** 1\. If you would like to only allow a specific number of High Resolution downloads, select *Specific Amount* from the dropdown. Please Note: The download amounts are shared between users of the same type. For example, if you have two Mains Clients and allow 10 free downloads, one Main Client could download 8 images, and the second Main Client could download those same 8 images and only 2 additional ones. Or, if the first Main Client downloaded all 10 images the second Main Client would only be able to download the same 10. In addition, if you replace one of the Main Clients, the new Main Client would still only be able to download the 10 specific images.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-34-5846-AM.png?width=1956&height=1262&name=undefined-Jul-28-2026-01-45-34-5846-AM.png)   **Please Note:** After the client has downloaded their specific amount of images, if you delete the images from the gallery and then upload photos again, the specific amount count will be reset and the client will be able to download that amount again. 2\. Any users that aren’t enabled to download photos for free will be able to purchase them if you have them set up in your Store Pricing. You can sell both High-Resolution and Custom-Resolution downloads. **Pro Tip:** You cannot allow a specific amount of free web-sized downloads, but you can sell web-res Custom Resolution downloads and offer a Free Product coupon for them.   **Set the Size for Your Downloaded Photos** - **Free and Paid High-Res:** Choose the original size or set a specific size using the width and height proportions. - **Free Web-Size resolution:** Select the pixel size for the long edge of the photo. **Please Note:** GIFs are always downloaded at the original uploaded resolution, and are not resized per any photo download settings. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-32-6207-AM.png?width=1956&height=1262&name=undefined-Jul-28-2026-01-45-32-6207-AM.png)   **Limit Downloads to Specific Scenes** You are also able to adjust which scenes are available for download. Click **Apply** when finished.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-30-1542-AM.png?width=1956&height=1262&name=undefined-Jul-28-2026-01-45-30-1542-AM.png)   **Please Note:** Disabling downloads for a scene also prevents clients from purchasing downloads from that scene. **Customize Descriptions, Terms, and Print Release** 1\. You can also customize the name and description of the High-Res downloads by clicking the **pencil** icon.     ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-31-8360-AM.png?width=1956&height=1262&name=undefined-Jul-28-2026-01-45-31-8360-AM.png)   2\. Checkmark to customize the *product name* and *description*.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-30-6325-AM.png?width=1536&height=1196&name=undefined-Jul-28-2026-01-45-30-6325-AM.png)   3\. Checkmark if you would like to *Add Download Terms* and *Use a custom release form* (PDF), and then click **Apply**.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-34-1522-AM.png?width=1536&height=1196&name=undefined-Jul-28-2026-01-45-34-1522-AM.png)   4\. Click the **pencil** icon to add download terms and a custom release form to the free Web-Size downloads.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-33-1618-AM.png?width=1970&height=1236&name=undefined-Jul-28-2026-01-45-33-1618-AM.png)   5\. Checkmark to add, and click **Apply**.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-31-0524-AM.png?width=1530&height=1192&name=undefined-Jul-28-2026-01-45-31-0524-AM.png) **Send A Link with Download Permissions** In a case where you would like to share a link with download permissions with a user, you can set the download settings to allow *Main Clients and Photographer Invited* to download images and share a secure link via the share tab. This becomes convenient in a situation where the wedding couple (Main Clients) want to share a link that would allow their family and friends to download the images, but not other guests to the gallery.   1\. To begin, set the download settings to allow free High-Res and/or Web-Size to be downloaded by the *Main Clients and Photographer Invited.* Click **Apply** to save.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-35-1634-AM.png?width=1968&height=1246&name=undefined-Jul-28-2026-01-45-35-1634-AM.png) 2\. Select the **Share** tab within the gallery. Click **Get Secure Link**.   ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-29-7366-AM.png?width=2048&height=947&name=undefined-Jul-28-2026-01-45-29-7366-AM.png)     3\. You can select which Scene to share via the link. Click on **Get Link** to generate a special access URL. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-29-4448-AM.png?width=834&height=644&name=undefined-Jul-28-2026-01-45-29-4448-AM.png) 4\. **Copy** the link to share with others. Users entering the gallery via this link will be able to download the images.     ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Jul-28-2026-01-45-32-3700-AM.png?width=834&height=468&name=undefined-Jul-28-2026-01-45-32-3700-AM.png)   5\. You can also send a zip folder of selected images for any user to download.   **Download Accessibility via Storage** After a year of the original upload date, the High-Resolution photos are stored in long-term storage. The Web-Res versions remain in hot storage. Retrieval of the High-Res photos may take about 4-15 hours. You or your client will receive an email once the photos are packaged and ready to download.   ---   #### **Need Help?** If you have any questions or need additional assistance, please contact: **help@passgallery.com** - [General](https://servicehub.passgallery.com/general?hsLang=en) - [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) - [Settings](https://servicehub.passgallery.com/settings?hsLang=en) - [Account](https://servicehub.passgallery.com/account?hsLang=en) - [Troubleshooting](https://servicehub.passgallery.com/troubleshooting?hsLang=en) - [Integrations](https://servicehub.passgallery.com/integrations?hsLang=en) - [FAQs](https://servicehub.passgallery.com/faqs?hsLang=en) - [Galleries](https://servicehub.passgallery.com/galleries?hsLang=en) - [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) - [Pass Classic](https://servicehub.passgallery.com/pass-classic?hsLang=en) - [Partnerships](https://servicehub.passgallery.com/partnerships?hsLang=en) - [Pass Platinum](https://servicehub.passgallery.com/pass-platinum?hsLang=en) - [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # Pass Holdings LLC Copyright © 2026, Pass Holdings LLC