--- title: How to Create and Use the Abandoned Cart Default Automation. description: The Abandoned Cart Default Automation helps you recover lost sales by reminding clients to complete their purchase after leaving items in their cart—without offering a discount. --- [Skip to content](https://servicehub.passgallery.com/how-to-create-and-use-the-abandoned-cart-default-automation#main-content) English Show submenu for translations ![Full Logo Black.png\]](https://servicehub.passgallery.com/hs-fs/hubfs/Logos/Full%20Logo%20Black.png?height=40&name=Full%20Logo%20Black.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en) 2. [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # How to Create and Use the Abandoned Cart Default Automation. The **Abandoned Cart Default Automation** helps you recover lost sales by reminding clients to complete their purchase after leaving items in their cart—**without offering a discount**. This automation focuses on **gentle nudges instead of promotions**, making it ideal for maintaining your pricing strategy while still increasing conversions. --- #### **When Should You Use This Automation?** Use the **Abandoned Cart Default Automation** when you want to: - Encourage purchases **without discounting your products** - Send **simple, effective cart reminders** - Pair with other campaigns that already include discounts 📌 **Tip:** You can combine this automation with other Sales Campaigns—such as Album Sales, Senior Sales, or seasonal promotions— if you want to introduce discounts separately.  --- #### **Abandoned Cart Default vs Abandoned Cart App** | **Feature** | **Abandoned Cart Default** | **Abandoned Cart App** | | --- | --- | --- | | **Discount** | ❌ No discount | ✅ 15% OFF (Code: FLASHSALE) | | **Purpose** | Reminder only | Conversion with incentive | | **Strategy** | Preserve pricing | Drive urgency with offers | 📌 **Important:** The **Abandoned Cart Default** Automation does **not include any discount or promotional offer**. It is designed to recover sales through reminder-based messaging only, helping you maintain your pricing strategy. --- #### **Setting Up the Abandoned Cart Default Automation** ### **1. Install the Automation** From the **Main Dashboard**, go to **Sales Campaigns![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-24-5762-PM.png?width=688&height=403&name=undefined-Mar-24-2026-01-22-24-5762-PM.png)** Click **+ More Automations![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-24-8757-PM.png?width=688&height=400&name=undefined-Mar-24-2026-01-22-24-8757-PM.png)** Select **Abandoned Cart Default** **![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-25-1007-PM.png?width=887&height=456&name=undefined-Mar-24-2026-01-22-25-1007-PM.png)** Click **Install Campaign![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-23-1680-PM.png?width=891&height=90&name=undefined-Mar-24-2026-01-22-23-1680-PM.png)** Customize the name and click **Add Automation App** **![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-25-7989-PM.png?width=377&height=225&name=undefined-Mar-24-2026-01-22-25-7989-PM.png)** --- #### **Configuring the Automation** ### **2. Campaign Start Date & Trigger** Decide **when the email will be sent** after cart abandonment (e.g., 1 day  after an item is left in the cart). **![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-26-8664-PM.png?width=629&height=175&name=undefined-Mar-24-2026-01-22-26-8664-PM.png)** ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-26-2951-PM.png?width=974&height=449&name=undefined-Mar-24-2026-01-22-26-2951-PM.png) You can also set the trigger for a specific date, like **the start of the next month**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-23-4527-PM.png?width=1006&height=406&name=undefined-Mar-24-2026-01-22-23-4527-PM.png) --- ### **3. Campaign Duration** Set how long the automation will remain active for each abandoned cart. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-23-9070-PM.png?width=616&height=139&name=undefined-Mar-24-2026-01-22-23-9070-PM.png) You can run it for a set **number of months/days** or until a specific time (**e.g., 11:59 PM on a certain date**). ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-23-7074-PM.jpeg?width=688&height=199&name=undefined-Mar-24-2026-01-22-23-7074-PM.jpeg) --- ### **4. Delete Products (Optional)** Choose whether to remove items from a client’s cart if no purchase is made. Click the **pencil icon** to configure: - **Check the box** to clear carts after the campaign ends - **Leave it blank** to keep items for later checkout Then click **Apply**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-25-5985-PM.png?width=584&height=150&name=undefined-Mar-24-2026-01-22-25-5985-PM.png) ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-26-0129-PM.png?width=972&height=205&name=undefined-Mar-24-2026-01-22-26-0129-PM.png) 📌 **Tip:** Clearing carts creates urgency, while keeping items allows for future follow-ups or additional campaigns. --- ### **5. Discount Settings** By default, this automation is set to: - **No discount** This is the key difference from the standard Abandoned Cart App. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-24-3501-PM.png?width=572&height=130&name=undefined-Mar-24-2026-01-22-24-3501-PM.png) 📌 **Important:**If your goal is to **offer a discount (e.g., 15% OFF Flash Sale)**, you should use the **Abandoned Cart App instead**. --- #### **Customizing Emails** ### **6. Edit Email Content** Click the **pencil icon** on the email to customize it. You can modify: - **Email subject** (e.g., *You left something in your cart*) - **Title** (e.g., *Order Soon!*) - **Message body** - **Call-to-action button** (e.g., *Go to Cart*) ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-27-8514-PM.png?width=1014&height=173&name=undefined-Mar-24-2026-01-22-27-8514-PM.png) ![Abandoned cart default - Announcement Email](https://servicehub.passgallery.com/hs-fs/hubfs/Abandoned%20cart%20default%20-%20Announcement%20Email.gif?width=670&height=471&name=Abandoned%20cart%20default%20-%20Announcement%20Email.gif) 📌 **Tip:** Focus on urgency-driven messaging instead of discounts --- ### **7. Email Send Settings** Click the **pencil icon** to adjust when emails are sent. - **Earliest Possible** → Announcement email is sent immediately - **Optimized Send Schedule** → Sent at recommended times (typically 8 AM, 2 PM, or 8 PM) based on your timezone ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-27-6475-PM.png?width=670&height=101&name=undefined-Mar-24-2026-01-22-27-6475-PM.png) ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-26-6049-PM.jpeg?width=670&height=294&name=undefined-Mar-24-2026-01-22-26-6049-PM.jpeg) --- #### **Customizing Banners (Optional)** You can display banners inside the gallery while the automation is active. By default, the Abandoned Cart Default Automation **does not include any banners**, so you’ll need to add them manually if you’d like to use them. **Available banner types:** - Text Banner - Large Banner - Photo Banner - Product Row - Store Rotator Click the **+ icon** to add or the **trash icon** to remove banners. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-27-4140-PM.png?width=1312&height=162&name=undefined-Mar-24-2026-01-22-27-4140-PM.png) --- #### **Assigning the Automation** ### **8. Activate the Automation** Click **Save**, then assign the automation to: - A single gallery, or - Multiple galleries at once Once assigned, the automation will begin tracking abandoned carts. ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-24-1261-PM.png?width=862&height=101&name=undefined-Mar-24-2026-01-22-24-1261-PM.png) ![](https://servicehub.passgallery.com/hs-fs/hubfs/undefined-Mar-24-2026-01-22-25-3834-PM.jpeg?width=862&height=289&name=undefined-Mar-24-2026-01-22-25-3834-PM.jpeg) Now, your Abandoned Cart Default Automation is ready to re-engage clients, recover lost sales, and drive conversions—without discounts. 🛒 --- **Need Help?** If you have any questions or need additional assistance, please contact: help@passgallery.com - [General](https://servicehub.passgallery.com/general?hsLang=en) - [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) - [Settings](https://servicehub.passgallery.com/settings?hsLang=en) - [Account](https://servicehub.passgallery.com/account?hsLang=en) - [Troubleshooting](https://servicehub.passgallery.com/troubleshooting?hsLang=en) - [Integrations](https://servicehub.passgallery.com/integrations?hsLang=en) - [FAQs](https://servicehub.passgallery.com/faqs?hsLang=en) - [Galleries](https://servicehub.passgallery.com/galleries?hsLang=en) - [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) - [Pass Classic](https://servicehub.passgallery.com/pass-classic?hsLang=en) - [Partnerships](https://servicehub.passgallery.com/partnerships?hsLang=en) - [Pass Platinum](https://servicehub.passgallery.com/pass-platinum?hsLang=en) - [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # Pass Holdings LLC Copyright © 2026, Pass Holdings LLC