---
title: How to Download Your Data and Close Your Account.
description: How to Download Your Data and Close Your Pass Account.
---

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1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en)
2. [General](https://servicehub.passgallery.com/general?hsLang=en)

# How to Download Your Data and Close Your Account.

If you're not moving your galleries to Pic-Time, this guide covers what you should download or record, the order in which to do it, and the areas that require extra attention. Give yourself more than one evening — larger libraries and older galleries can take real time to work through.

***Need help getting started?***

*Our Support team can walk you through these steps and help you find the easiest way to move your galleries and information. Please contact:* ***help@passgallery.com***

| **Before you start — two dates matter** - **October 31, 2026** — galleries stop being accessible to clients. - **December 31, 2026** — remaining Pass data is permanently deleted. Nothing can be recovered after this date. |
| --- |

If you need to download or export information from your Pass account, the steps below will help you save the content you want to retain.

You may not need to complete every step. Choose the options that apply to your account and the information you need.

### **Recommended Steps**

1. [**Download Your Galleries**](https://servicehub.passgallery.com/how-to-download-your-galleries?hs_preview=iSDojpPW-204484998503&hsLang=en) Download and securely save the photos from your galleries.
2. [**Export Your Gallery and Client Lists**](https://servicehub.passgallery.com/how-to-export-gallery-and-client-data-?hsLang=en) Export your gallery and client information for your records.
3. **[Export Your Order History](https://servicehub.passgallery.com/how-to-export-your-order-history?hsLang=en)**   
   Download a record of the orders placed through your account.
4. [**What doesn't transfer in the Pic-Time Migration?**](https://servicehub.passgallery.com/how-do-i-save-account-items-that-dont-transfer-automatically-?hsLang=en)  
   Export any additional information you would like to retain, such as contacts, sales information, reports, or other account data.
5. [**Cancel Your Subscription**](https://servicehub.passgallery.com/how-do-i-cancel-my-pass-subscription?hsLang=en)  
   Once you have saved the information you need, follow the instructions to cancel your subscription.

 

 **If you change your mind**

The migration to Pic-Time stays open until October 31. Your gallery links keep working throughout. If any of the steps above feel like too much, migrating may be the easier path.

**Ask Pass for Help** If you need assistance with any step, contact the Pass Support team. We can guide you through the process and help you determine whether downloading everything manually or using an available migration option would be easier. Please contact: **help@passgallery.com**

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