---
title: Why can’t I send a gallery invite email to my client?
description: Having trouble sending a gallery invitation email to your client?
---

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# Why can’t I send a gallery invite email to my client?

## Having trouble sending a gallery invitation email to your client?

![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-11-26-42-7908-PM.png?width=354&height=330&name=image-png-Jan-30-2025-11-26-42-7908-PM.png)

Recently, we have encountered an issue where some email addresses are marked as "bad email" to prevent spam from being sent. Gmail and other popular carriers updated their policy recently, making spam rules much more stringent. As a result, some emails are not making it through the filters as they used to, preventing some photographers and clients from receiving Pass emails.

 

If you need to reset an email address, have any questions or need any additional information, please email *[help@passgallery.com](mailto:help@passgallery.com)*

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