Watermarks help protect your work within galleries. If the watermark option is unavailable in the Gallery Setup tab, one of the following reasons may be the cause.
Possible Reasons & Solutions
| Issue | Cause | Solution |
|---|---|---|
| Watermark Not Uploaded | The watermark feature cannot be enabled if no watermark has been uploaded. | Upload a watermark in your general watermark settings. Once uploaded, you can enable or disable it per gallery. |
| Burned Watermark Enabled | If the watermark option is missing in Gallery Setup, the Burned Watermark setting may be active. | - Go to Settings > Brand & Style from the Main Dashboard. |
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Select your brand and check the Watermark Settings dropdown by going to Settings > Brand & Style from the Main Dashboard.
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If Burned Watermark is selected, switch to Flexible Watermark to regain control over watermark settings in new galleries. (This does not affect existing images with a burned watermark.)
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If images were uploaded while Burned Watermark was active, you will need to re-upload them to apply the flexible watermark.
After making changes, return to the Name & Cover tab within the gallery to check if the watermark option is now available.
If you have any questions or need any additional information, please email help@passgallery.com