At Pass Gallery, we understand how crucial email communication is for both clients and photographers. Recently, we have encountered an issue where some email addresses are marked as "bad email" to prevent spam from being sent. Gmail updated their policy recently, making spam rules much more stringent. As a result, some emails are not making it through the filters as they used to, preventing photographers and clients from receiving important messages, such as the daily photos report, gallery delivery emails, order confirmations, and more.
We are here to help you resolve this issue promptly.
- Identify the Problematic Email Address:
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- Determine which email address is not receiving emails from Pass Gallery, whether it be yours or theirs.
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Contact Our Support Team:
- Send an email to our support team at help@passgallery.com.
- Provide us with the email address(es) that is experiencing issues.
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Support Team Action:
- Our support team will manually override the "bad email" status in our backend system.
- You will receive a confirmation once the override is complete.
We apologize for any inconvenience this issue may cause and appreciate your understanding as we work to improve our email delivery system. If you have any questions or need further assistance, please do not hesitate to reach out to our support team at help@passgallery.com.
Thank you for your patience and continued support.