---
title: How Can My Clients Unsubscribe from Emails?
description: Clients can unsubscribe from Marketing emails in Pass+ at any time. While this stops promotional messages, some system emails may still be sent—though photographers have the option to manually block those as well.
---

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# How Can My Clients Unsubscribe from Emails?

## Clients can unsubscribe from Marketing emails in Pass+ at any time. While this stops promotional messages, some system emails may still be sent—though photographers have the option to manually block those as well.

### **Opting Out of Marketing Emails**

Marketing emails are sent through your **Marketing Automation apps** (like seasonal campaigns, discounts, reminders, etc.). If a client unsubscribes, they won’t receive these emails—but they may still be able to use any discounts associated with the campaign.

> **Pro Tip:** The **Single-Use Coupon** app is not affected by email preferences—your clients can still redeem their code even if they’ve unsubscribed from marketing emails.

### **How Clients Can Unsubscribe**

**Option 1: Through Their Profile Settings**

1. Clients can log into their account and click the **person icon** from the gallery menu, and select **Settings**.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-48-26-1745-PM.png?width=1327&height=359&name=image-png-Apr-05-2025-07-48-26-1745-PM.png)
2. Uncheck the box labeled **“I would like to receive special offers and updates,”** and click **Save Changes**.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-49-55-3496-PM.png?width=615&height=835&name=image-png-Apr-05-2025-07-49-55-3496-PM.png)

Once saved, they will no longer receive any marketing emails from you.

**Option 2: From Any Marketing Email**

1. Clients can simply click the **Unsubscribe** link located at the bottom of any marketing email they receive.
2. They will automatically be removed from future marketing campaigns.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-32-02-1114-PM.png?width=777&height=671&name=image-png-Apr-05-2025-07-32-02-1114-PM.png)

> **Note:** This action only unsubscribes clients from marketing emails. **System emails** (like gallery delivery notifications, order confirmations, etc.) may still be sent unless blocked manually by the photographer.

### **Blocking System Emails as a Photographer**

If you want to prevent specific system emails from being sent to your clients, follow these steps:

1. From your **Main Dashboard**, go to **Settings**.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-39-38-5220-PM.png?width=1161&height=727&name=image-png-Apr-05-2025-07-39-38-5220-PM.png)
2. Navigate to the **Email Packages** tab.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-41-44-7528-PM.png?width=1147&height=721&name=image-png-Apr-05-2025-07-41-44-7528-PM.png)
3. Select the email package you'd like to modify.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-42-51-6672-PM.png?width=1157&height=681&name=image-png-Apr-05-2025-07-42-51-6672-PM.png)
4. You'll see a list of all system emails sent to clients. Simply uncheck the emails you wish to block.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Apr-05-2025-07-45-51-2180-PM.png?width=815&height=409&name=image-png-Apr-05-2025-07-45-51-2180-PM.png)

This gives you control over the full communication experience your clients receive through Pass+.

 

If you have any questions or need any additional information, please email *[help@passgallery.com](mailto:help@passgallery.com)*

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