---
title: How Do I Disable Firewall and Anti-Virus to Allow Connectivity for the Pass Uploader App?
description: When downloading and installing the Pass Uploader App, your computer’s security system may block the connection, prompting you to adjust your firewall or anti-virus settings. Here’s how to modify these settings to allow Pass access.
---

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# How Do I Disable Firewall and Anti-Virus to Allow Connectivity for the Pass Uploader App?

## When downloading and installing the Pass Uploader App, your computer’s security system may block the connection, prompting you to adjust your firewall or anti-virus settings. Here’s how to modify these settings to allow Pass access.

#### Adjusting Anti-Virus Settings

To ensure the Pass Uploader App works properly, you may need to either disable your anti-virus software temporarily or adjust its settings to allow the Pass connection. Since the process varies depending on the anti-virus software, check your software’s support page or use the following resources for common fixes \[insert link to common fixes\].

#### Configuring the Firewall

**On a Mac:![How to turn Firewall On Off on a Mac \[TubeRipper.cc\]](https://servicehub.passgallery.com/hs-fs/hubfs/How%20to%20turn%20Firewall%20On%20Off%20on%20a%20Mac%20%5BTubeRipper.cc%5D.gif?width=688&height=387&name=How%20to%20turn%20Firewall%20On%20Off%20on%20a%20Mac%20%5BTubeRipper.cc%5D.gif)**

1. Click the Apple Icon in the upper left corner and open **System Preferences**.
2. Go to **Security & Privacy**.
3. Click the Lock Icon in the bottom left corner and enter your credentials to make changes.
4. Either turn off the firewall or click on **Firewall Options** and add the Pass Uploader to the list of allowed connections.

**On Windows:**

**![How To Turn Off Windows Defender Firewall In Windows 11 \[TubeRipper.cc\]](https://servicehub.passgallery.com/hs-fs/hubfs/How%20To%20Turn%20Off%20Windows%20Defender%20Firewall%20In%20Windows%2011%20%5BTubeRipper.cc%5D.gif?width=688&height=387&name=How%20To%20Turn%20Off%20Windows%20Defender%20Firewall%20In%20Windows%2011%20%5BTubeRipper.cc%5D.gif)**

1. Click the **Start** button and go to the search bar and type **Firewall**.
2. Select **Windows Defender Firewall.**
3. Navigate to **Windows Security** and click on **Turn Windows Defender Firewall on or off.**
4. Choose your active network, then either T**urn off** the firewall or **Turn on** the Pass App through the firewall.
   
              *If you have any issues or questions at all, please email [help@passgallery.com](mailto:help@passgallery.com).*

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