How Do I Disable Firewall and Anti-Virus to Allow Connectivity for the Pass Uploader App?

When downloading and installing the Pass Uploader App, your computer’s security system may block the connection, prompting you to adjust your firewall or anti-virus settings. Here’s how to modify these settings to allow Pass access.

Adjusting Anti-Virus Settings

To ensure the Pass Uploader App works properly, you may need to either disable your anti-virus software temporarily or adjust its settings to allow the Pass connection. Since the process varies depending on the anti-virus software, check your software’s support page or use the following resources for common fixes [insert link to common fixes].

Configuring the Firewall

On a Mac:

1. Click the Apple Icon in the upper left corner and open System Preferences.
2. Go to Security & Privacy.
3. Click the Lock Icon in the bottom left corner and enter your credentials to make changes.
4. Either turn off the firewall or click on Firewall Options and add the Pass Uploader to the list of allowed connections.

On Windows:

1. Click the Start button and go to the search bar and type Firewall.
2. Select Windows Defender Firewall.
3. Navigate to Windows Security and click on Turn Windows Defender Firewall on or off.
4. Choose your active network, then either Turn off the firewall or Turn on the Pass App through the firewall.
   
   
   
              If you have any issues or questions at all, please email help@passgallery.com.