--- title: How Do I Provide Discounts to Clients Who Have Opted Out of Marketing Emails? description: If clients or gallery visitors have opted out of marketing emails, they may miss out on promotions. Read this article to see how to ensure they can still access discounts. --- [Skip to content](https://servicehub.passgallery.com/how-do-i-provide-discounts-to-clients-who-have-opted-out-of-marketing-emails#main-content) English Show submenu for translations ![Full Logo Black.png\]](https://servicehub.passgallery.com/hs-fs/hubfs/Logos/Full%20Logo%20Black.png?height=40&name=Full%20Logo%20Black.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en) 2. [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) # How Do I Provide Discounts to Clients Who Have Opted Out of Marketing Emails? ## If clients or gallery visitors have opted out of marketing emails, they may miss out on promotions. Here’s how to ensure they can still access discounts: #### Method 1: Use the Single-Use Coupon App With the **Single-Use Coupon app**, you can send discounts through emails marked as informational rather than marketing, allowing discounts to reach clients even if they’ve opted out of marketing. When creating the campaign, choose **Include Opt-Out Recipients** to make sure these clients receive the discount. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-07-33-3681-PM.png?width=688&height=317&name=image-png-Nov-02-2024-10-07-33-3681-PM.png) #### Method 2: Request Client to Update Email Preferences 1. Ask the client to log into their account, click the person icon in their gallery menu, and go to **Settings**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-26-08-8601-PM.png?width=688&height=385&name=image-png-Nov-02-2024-10-26-08-8601-PM.png) 2. In **Settings**, they should check **I would like to receive special offers and updates** and then **Save Changes**. This enables future promotional emails. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-27-48-7621-PM.png?width=447&height=667&name=image-png-Nov-02-2024-10-27-48-7621-PM.png) #### Method 3: Use the Assign by Criteria Option 1. Select **Sales Campaigns** in the Main Dashboard. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-30-18-4353-PM.png?width=688&height=433&name=image-png-Nov-02-2024-10-30-18-4353-PM.png) 2. Then go to the **Campaigns** tab. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-34-44-6875-PM.png?width=688&height=408&name=image-png-Nov-02-2024-10-34-44-6875-PM.png) 3. Create a new app or duplicate an existing one. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-37-37-1012-PM.png?width=1525&height=663&name=image-png-Nov-02-2024-10-37-37-1012-PM.png) 4. Then click **Edit Campaign** if needed. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-39-59-3850-PM.png?width=1505&height=687&name=image-png-Nov-02-2024-10-39-59-3850-PM.png) 5. In the **Discount** section, click the pencil icon to set the **Discount Type** and **Coupon Code**. Click **Apply**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-42-58-5451-PM.png?width=1217&height=651&name=image-png-Nov-02-2024-10-42-58-5451-PM.png) > **Tip:** Remove emails and banners by clicking the trash icon. This ensures that clients who opted out of emails receive discounts manually. > > ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-46-27-5686-PM.png?width=1197&height=709&name=image-png-Nov-02-2024-10-46-27-5686-PM.png) 6. When ready, click **Done Editing**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-48-27-6008-PM.png?width=1381&height=737&name=image-png-Nov-02-2024-10-48-27-6008-PM.png) #### Assign the Discount to Specific Galleries and Users 1. Click **Assign to Galleries**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-49-56-0503-PM.png?width=1521&height=625&name=image-png-Nov-02-2024-10-49-56-0503-PM.png) 2. Choose the client's gallery by clicking the pencil icon in **Projects**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-51-58-8244-PM.png?width=1179&height=501&name=image-png-Nov-02-2024-10-51-58-8244-PM.png) 3. In **Recipients**, select **Assign by Criteria**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-53-01-6994-PM.png?width=1165&height=513&name=image-png-Nov-02-2024-10-53-01-6994-PM.png) 4. In **Select Audience by Criteria**, pick the relevant user type, then click **Continue.** ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-53-51-7369-PM.png?width=688&height=389&name=image-png-Nov-02-2024-10-53-51-7369-PM.png) 5.    Last step select **Apply** ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-02-2024-10-55-27-6824-PM.png?width=1187&height=519&name=image-png-Nov-02-2024-10-55-27-6824-PM.png) Note: Provide the client with their discount code manually, and unassign the app after the client places their order.   *If you have any issues or questions at all, please email [help@passgallery.com](mailto:help@passgallery.com).* - [General](https://servicehub.passgallery.com/general?hsLang=en) - [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) - [Settings](https://servicehub.passgallery.com/settings?hsLang=en) - [Account](https://servicehub.passgallery.com/account?hsLang=en) - [Troubleshooting](https://servicehub.passgallery.com/troubleshooting?hsLang=en) - [Integrations](https://servicehub.passgallery.com/integrations?hsLang=en) - [FAQs](https://servicehub.passgallery.com/faqs?hsLang=en) - [Galleries](https://servicehub.passgallery.com/galleries?hsLang=en) - [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) - [Pass Classic](https://servicehub.passgallery.com/pass-classic?hsLang=en) - [Partnerships](https://servicehub.passgallery.com/partnerships?hsLang=en) - [Pass Platinum](https://servicehub.passgallery.com/pass-platinum?hsLang=en) - [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # Pass Holdings LLC Copyright © 2026, Pass Holdings LLC