---
title: How Do I Unarchive an Older Gallery?
description: Your photos are securely stored on a Microsoft-based cloud platform. During the first year after upload, they are available for immediate download. After the first year, they are moved to long-term secure storage.
---

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# How Do I Unarchive an Older Gallery?

## Your photos are securely stored on a Microsoft-based cloud platform. During the first year after upload, they are available for immediate download. After the first year, they are moved to long-term secure storage.

**Note:** Photographers on the free plan cannot unarchive via the Workflow tab and must make the request through the Gallery Preview.

When a gallery is unarchived, you or your client (whoever initiated the process) will receive an email notification once the photos are ready.

![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Nov-23-2024-07-15-31-1274-PM.png?width=688&height=158&name=image-png-Nov-23-2024-07-15-31-1274-PM.png)

**Important:** During the de-archiving process, an upload status bar will appear in your account. Do not cancel this process, as doing so will stop the unarchiving. Once de-archived, photos remain accessible for 12 months before being archived again.

#### **Unarchive as a Client**

Clients can unarchive their images directly from the gallery.

1. Attempt to download photos in the gallery.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/Screenshot%202024-11-25%20at%205-26-17%E2%80%AFPM-png.png?width=688&height=338&name=Screenshot%202024-11-25%20at%205-26-17%E2%80%AFPM-png.png)
2. If the gallery requires de-archiving, select **Retrieve Photos**.
3. You will receive an email notification when the photos are ready, typically within 4-15 hours.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/Screenshot%202024-11-25%20at%205-25-57%E2%80%AFPM-png.png?width=688&height=329&name=Screenshot%202024-11-25%20at%205-25-57%E2%80%AFPM-png.png)

#### **Unarchive as a Photographer**

Photographer requests to unarchive are processed faster, usually within 4 hour

![screen-recording-2024-11-23-13\_54](https://servicehub.passgallery.com/hs-fs/hubfs/screen-recording-2024-11-23-13_54.gif?width=688&height=387&name=screen-recording-2024-11-23-13_54.gif)

1. Select the gallery from the **Main Dashboard**.
2. Go to the **Workflow** tab.
3. Choose **Send/Download Photos** to trigger the unarchive request.
4. Select all photos in the gallery, then click **Download Photos**.
5. Select the **Zip file** to **Retrieve High-Res Photos** or select the **Web-Sized photos** and click in **Download here** to complete the request.

**From the Photos Tab![screen-recording-2024-11-23-13\_59](https://servicehub.passgallery.com/hs-fs/hubfs/screen-recording-2024-11-23-13_59.gif?width=688&height=387&name=screen-recording-2024-11-23-13_59.gif)**

1. Select the gallery from the **Main Dashboard**.
2. Go to the **Photos** tab.
3. Click on an image, then click **Select All**.
4. Choose **Share Photos** and select the **Download** option.
5. Select the **Zip file** to **Retrieve High-Res Photos** or select the **Web-Sized photos** and click in **Download here** to complete the request.

Once photos are unarchived, they remain accessible for 12 months. After this period, they will return to long-term storage.

 

If you have any questions or need any additional information, please email *[help@passgallery.com](mailto:help@passgallery.com)*

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