How Does Discount Stacking Work?

Discount stacking allows clients to use two or more coupons on a single order. When you use a Marketing Automation with a discount, you have the option to enable or disable discount stacking.

1. Stackable Discounts:
   When a discount is stackable, it can be combined with other coupons in the same order. For instance, if a client has a standard coupon and applies an additional stackable coupon, both discounts will be applied together.

   

2. Using Multiple Discounts:
   Discount stacking is particularly useful when you want to offer multiple types of discounts simultaneously. For example, if you’re offering a $ OFF discount for a specific product and a storewide % OFF discount, enabling discount stacking allows both discounts to apply to a single order.

3. How Discounts Combine:

   • If more than one % OFF discount is applied, the discounts stack on top of each other. For example, applying a 10% OFF discount with a 25% OFF discount results in a total of 35% OFF.
     
   • If a $ OFF discount is applied alongside a % OFF discount, the % OFF discount is applied first to the cart total before the $ OFF discount is calculated (unless one of the discounts is product-specific, in which case the discount only applies to the eligible product).

1. When to Disable Discount Stacking:
   Disabling discount stacking can be helpful for automations where you cannot control when discounts are sent. For instance, if you have the Abandoned Cart app assigned to a gallery, it may automatically send users a discount while another promotion is active. If you don’t want both discounts to apply to the same order, you can disable discount stacking.

Important Notes

• Single Discount Rule: If discount stacking is disabled and a user has multiple discount codes, only one coupon can be applied. By default, the system will apply the code that offers the highest discount.
• Exception - Rolling Publish App: The Rolling Publish app automatically applies discounts to the entire price list without requiring a discount code. This is the only situation where two non-stackable discounts can be combined.

Enabling or Disabling Discount Stacking

1. Open the Campaign or Automation you’re working with, then click the pencil icon to edit the Discount section.

   

2. To Enable Discount Stacking:

   • Check the box to enable discount stacking. This allows clients to use multiple discounts on a single order.
     

3. To Disable Discount Stacking:

   • Uncheck the box to disable discount stacking. This prevents clients from using more than one discount on an order.
     

Client Experience When Stacking Is Disabled

• If a client attempts to apply multiple discount codes when stacking is disabled, they will see the message:
  “No multiple discounts allowed, the highest discount was given.”
• The system will automatically apply the highest discount to the order. Any unused discounts will remain valid for future orders until they expire.