When an order is placed in your gallery store and integrated with one of the labs partnered with Pass, the lab will produce and ship the order to the address provided during checkout. If you prefer to receive the order first before sending it to your client, you can choose to have it shipped to your photographer account's address. This means you will be responsible for re-shipping the order to your client.
Steps to Ship to Yourself First:
- Go to Settings: From your Main Dashboard, click on Settings.
- Navigate to Store Pricing: Hover over the product you want to edit, and click Edit Price.
- Select 'Ship to Me First': Enable the option to have orders shipped to your address before reaching the client.
- Apply to All Products: Check Apply to Product if you want the shipping changes to apply to all product lines in the current view.
- International Orders: If you only want orders being shipped internationally to first be sent to you, checkmark this option.
- Choose Shipping Method: Select the shipping method from the lab to your location.
- Set Processing Time: Estimate the extra processing days you need after receiving the order, and add them to the total delivery time visible in the client’s shopping cart.
- Save Changes: Once you’ve made all necessary adjustments, click Save Changes.
- Adjust Shipping Rates: Update your shipping rates by modifying the shipping tier that will be charged to your client during checkout. Click Apply when finished.
Managing Shipping Information:
- View Client Orders: Go to Sales Campaigns > Orders and click on the specific order.
- Find Client’s Shipping Info: Click on Shipping to view the client’s address.
- Add Tracking Information: Once ready to ship, click Mark as Shipped + Add Tracking Info.
- Choose the carrier, enter the tracking number, and click Mark as Shipped to notify your client via email with their tracking information.
If you have any issues or questions at all, please email help@passgallery.com.