---
title: Solving Antivirus or Firewall uploader issues
description: Troubleshooting for antivirus or firewall issues preventing the uploader from installing
---

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# Solving Antivirus or Firewall uploader issues

## Troubleshooting for antivirus or firewall issues preventing the uploader from installing

#### When downloading and installing the Pass Uploader App your system may not recognize the connection from the app. You may see a warning to adjust your antivirus or firewall settings.

**Anti-virus**

You can either disable the anti-virus connection or adjust our anti-virus connection to allow Pass to access your computer. The location of settings varies dependent on each anti-virus system.

**Firewall - Mac**

Apple Icon in the upper left corner, then **System Preferences.**

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b07faa2377cbbf6fdf_1-1920w.png)

Go to **Security & Privacy.**

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b064789590c56a2e0e_2-1920w.png)

Click the***lock icon*** in the bottom left corner and enter your credentials to be able to make changes.

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b00e0de6b4c48f6d2e_3-1920w.png)

Turn off the firewall or click on **Firewall Options** and add the Pass Uploader to allow the connection.

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b080652750ff4bce52_4-1920w.png)

**Firewall - Windows**

Access your computer settings via the **Start** button and click on **Update & Security.**

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b0c96f8bebb8ee4bcf_5-1920w.png)

Click on **Windows & Security**

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b0a4473a23a5e3944a_6-1920w.png)

Click **Firewall & Network Protection**

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b05a9a218afbb73b17_7-1920w.png)

Select your active network and turn off the firewall or allow the Pass app through the firewall.

![](https://global-uploads.webflow.com/649a4f552c9c9862143b72eb/64b0b0b00e0de6b4c48f6d3d_8-1920w.png)

 

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