---
title: What Do I Do if Emails Aren’t Sending to My Client?
description: "If emails are not sending, or you see the error message under the Main Client email in the Share tab:\n\n“We could not send emails to this address, please verify that this email address is correct.”\n\nFollow these steps:"
---

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# What Do I Do if Emails Aren’t Sending to My Client?

## If emails are not sending, or you see the error message under the Main Client email in the Share tab: “We could not send emails to this address, please verify that this email address is correct.” Follow these steps:

1. **Double-check the email address** for any typos.
2. **Contact the client** to confirm their email address is correct.
3. If the email is correct but still won’t send, **reach out to our support team** via the chat box in your account or email**[help](mailto:help@passgallery.com)[@passgallery.com](mailto:help@passgallery.com)** with the client’s email address.
   
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-02-31-3310-PM.png?width=688&height=365&name=image-png-Jan-30-2025-09-02-31-3310-PM.png)

### **How to Check Sent Emails**

1. Go to the **Dashboard** tab of the gallery and click **View All Activity**.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-05-35-2013-PM.png?width=688&height=399&name=image-png-Jan-30-2025-09-05-35-2013-PM.png)
2. Select **All Users** or a **specific user type**.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-09-28-0783-PM.png?width=688&height=302&name=image-png-Jan-30-2025-09-09-28-0783-PM.png)
3. You will see a list of emails that have been sent for each user.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-12-32-0180-PM.png?width=688&height=346&name=image-png-Jan-30-2025-09-12-32-0180-PM.png)

### **How to Resend Gallery Invite Emails**

- In the **Share** tab of the gallery, click **Preview Email Invite** to preview and resend the gallery invite to your **Main Client**.  
  ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-20-33-2486-PM.png?width=688&height=405&name=image-png-Jan-30-2025-09-20-33-2486-PM.png)
- To resend an invite to a **Photographer Invited** user: 
    1. Click the **three dots** next to their email.
    2. Click **Resend Invitation**.  
       ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-24-54-6021-PM.png?width=688&height=357&name=image-png-Jan-30-2025-09-24-54-6021-PM.png)

### **Updating Emails**

- Clients and gallery guests can **update their email address** from their account.
- If a **Photographer Invited** user was added with a **typo**, go to the **Share** tab: 
    1. Click the **X** next to the incorrect email to remove it.
    2. **Re-invite** the user with the correct email.

![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-30-2025-09-29-34-9896-PM.png?width=688&height=382&name=image-png-Jan-30-2025-09-29-34-9896-PM.png)

 

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