---
title: Where Do I Find My Uploader Logs?
description: "Pass Support may request your Uploader Logs to help troubleshoot an issue.\n\nTo locate your Uploader Logs, follow the steps for your operating system:"
---

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# Where Do I Find My Uploader Logs?

## Pass Support may request your Uploader Logs to help troubleshoot an issue. To locate your Uploader Logs, follow the steps for your operating system:

#### **Mac**

1. Launch the **Pass Uploader** app from your Applications folder.
2. The Pass Uploader app will appear in your taskbar near your clock. Click the Pass Uploader logo to open the menu, then select **Save logs…**.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-11-2025-11-44-14-6143-PM.png?width=575&height=563&name=image-png-Jan-11-2025-11-44-14-6143-PM.png)
3. Choose a location to save the logs and click **Open**. We recommend saving it to your Desktop for easy access.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-11-2025-11-45-46-7269-PM.png?width=1039&height=573&name=image-png-Jan-11-2025-11-45-46-7269-PM.png)
4. The logs will be saved as a `.zip` file in the selected location. Locate the `.zip` file and send it to the support teammate who requested it.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Jan-11-2025-11-46-57-6744-PM.png?width=763&height=355&name=image-png-Jan-11-2025-11-46-57-6744-PM.png)

#### **Windows**

1. Open your list of Applications and launch the **Pass Uploader** app.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-14-2024-06-33-07-1390-PM.png?width=525&height=470&name=image-png-Dec-14-2024-06-33-07-1390-PM.png)
2. The Pass Uploader app will appear in your taskbar near your clock. If you don’t see it immediately, click the small arrow in your taskbar to expand the view.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-14-2024-06-40-46-8291-PM.png?width=263&height=180&name=image-png-Dec-14-2024-06-40-46-8291-PM.png)
3. Click the Pass Uploader logo to open the menu, then select **Save logs…**.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-14-2024-06-42-09-2593-PM.png?width=423&height=295&name=image-png-Dec-14-2024-06-42-09-2593-PM.png)
4. Choose a location to save the logs and click **OK**. We recommend saving it to your Desktop for easy access.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-14-2024-06-44-31-7698-PM.png?width=354&height=355&name=image-png-Dec-14-2024-06-44-31-7698-PM.png)
5. The logs will be saved as a `.zip` file in the selected location. Locate the `.zip` file and send it to the support teammate who requested it.  
   ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-14-2024-06-45-50-9543-PM.png?width=402&height=215&name=image-png-Dec-14-2024-06-45-50-9543-PM.png)

 

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