--- title: Why Didn't I Receive My Payout Yet? description: If you have chosen Pass to collect your payments, your profits will be paid to you based on certain factors. This article explains those factors so that you can receive payouts from Pass. --- [Skip to content](https://servicehub.passgallery.com/why-didnt-i-receive-my-payout-yet#main-content) English Show submenu for translations ![Full Logo Black.png\]](https://servicehub.passgallery.com/hs-fs/hubfs/Logos/Full%20Logo%20Black.png?height=40&name=Full%20Logo%20Black.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://servicehub.passgallery.com/?hsLang=en) 2. [Account](https://servicehub.passgallery.com/account?hsLang=en) # Why Didn't I Receive My Payout Yet? ## If you have chosen Pass to collect your payments, your profits will be paid to you based on certain factors. This article explains those factors so that you can receive payouts from Pass. #### Payment Collected by Pass When [Pass is the entity that collects payments](https://servicehub.passgallery.com/store-settings-payments?hsLang=en), we take care of everything relating to [sales tax](https://servicehub.passgallery.com/how-is-sales-tax-handled-in-the-store?hsLang=en) and payments. The appropriate sales tax from each order is collected and filed by Pass. The net positive [profits](https://servicehub.passgallery.com/how-to-recieve-and-request-a-cashout?hsLang=en) (total amount paid by the client minus the production and shipping costs) from sales made in the store are [deposited into the photographer’s PayPal account](https://servicehub.passgallery.com/how-to-recieve-and-request-a-cashout?hsLang=en) on the 1st and 15th of each month when all three parameters are met: 1. **The total profit amount is over $50.** 2. **The $50 or more in profits must be at least two weeks old.** 3. **Your account information includes your PayPal email address.** 1. You can [change your PayPal email address](https://servicehub.passgallery.com/setting-up-paypal-or-stripe-collection?hsLang=en) under Settings \> Store Settings.  PayPal will issue a 1099 form for income of $600 or more through PayPal. Pass will not issue 1099 forms. To find your tax form, continue with PayPal [here](https://www.paypal.com/). In this case, Pass is the selling entity for the order, and the order confirmation will display the Pass logo. The client’s credit card statements will show Pass as the processing company, and all order confirmations will be sent via email from Pass. After consulting with the photographer, our support team can [process refunds](https://servicehub.passgallery.com/order-refund-policy?hsLang=en) for a sale if there is a problem with the product, delivery, or if it does not meet our service standards. --- #### Sales Report 1. To locate your Sales Report and better understand the status of your orders and payouts, begin by selecting **Sales Campaigns** from your **Main Dashboard**. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-07-2024-06-26-47-9713-PM.png?width=688&height=434&name=image-png-Dec-07-2024-06-26-47-9713-PM.png) 2. Click **Profit** to display the status of each order your business has received. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-07-2024-06-28-14-4691-PM.png?width=688&height=330&name=image-png-Dec-07-2024-06-28-14-4691-PM.png) **Waiting Status** If you see an order with the status "Waiting," payment has not been sent to the photographer. An order status may say "Waiting" if the order does not meet payout requirements. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-07-2024-06-30-07-5431-PM.png?width=688&height=341&name=image-png-Dec-07-2024-06-30-07-5431-PM.png) **Paid Status** If you see an order with the status "Paid," payment has been sent to the photographer. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-07-2024-06-35-11-3379-PM.png?width=688&height=395&name=image-png-Dec-07-2024-06-35-11-3379-PM.png) **Refunded Status** If you see an order with the status "Refunded," the order has been refunded to your client. ![](https://servicehub.passgallery.com/hs-fs/hubfs/image-png-Dec-07-2024-06-36-08-4664-PM.png?width=688&height=369&name=image-png-Dec-07-2024-06-36-08-4664-PM.png)   If you have any questions or need any additional information, please email *[help@passgallery.com](mailto:help@passgallery.com)* - [General](https://servicehub.passgallery.com/general?hsLang=en) - [Getting started](https://servicehub.passgallery.com/getting-started?hsLang=en) - [Settings](https://servicehub.passgallery.com/settings?hsLang=en) - [Account](https://servicehub.passgallery.com/account?hsLang=en) - [Troubleshooting](https://servicehub.passgallery.com/troubleshooting?hsLang=en) - [Integrations](https://servicehub.passgallery.com/integrations?hsLang=en) - [FAQs](https://servicehub.passgallery.com/faqs?hsLang=en) - [Galleries](https://servicehub.passgallery.com/galleries?hsLang=en) - [Smart Store](https://servicehub.passgallery.com/smart-store?hsLang=en) - [Pass Classic](https://servicehub.passgallery.com/pass-classic?hsLang=en) - [Partnerships](https://servicehub.passgallery.com/partnerships?hsLang=en) - [Pass Platinum](https://servicehub.passgallery.com/pass-platinum?hsLang=en) - [Campaigns and Automations](https://servicehub.passgallery.com/campaigns-and-automations?hsLang=en) # Pass Holdings LLC Copyright © 2026, Pass Holdings LLC